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Community and Guest Services Coordinator

Description

The Community and Guest Services Coordinator is responsible for coordinating Hidden Villa’s weekend farm tours and tour guide volunteers, supporting recruitment and retention of volunteers for various Hidden Villa programs. This position assists with picnic sites and facility rentals, selected special events, and general guest services team support including communications and logistics.

About the Position

Position Title: Community and Guest Services Coordinator

Reports to: Community and Guest Services Director

Exempt/Non-Exempt: Non-exempt

Responsibilities

Weekend Programs

  • Develop and present farm and nature-based activities to groups of children, families and adults
  • Help train and coordinate the Program’s intern instructors on best practices of directed inquiry-based learning, group management of children, and curriculum
  • Help train and coordinate interns & instructor’s program evaluation strategies
  • Provide on-going support for instructors in group management and curriculum
  • Handle marketing efforts, registration and communications with registered families

Volunteer Program

  • Be responsible for recruitment, training, scheduling, and retention support of all weekend volunteers, including Volunteer Farm Tour Guides and Ambassadors.
  • Follow up on volunteer applications; evaluate volunteer fit, schedule “shadows” and training.
  • Provide tracking and annual reporting on volunteer hours.
  • Write and send regular emails to volunteers. Collaborate with staff to write regular “What’s Happening on the Farm'' news and upcoming shift schedules
  • Organize volunteer gatherings, arranging for enrichment activities and speakers and refreshments.

Weekend Farm Tour and Rental Bookings

  • Coordinate booking, scheduling, and staffing of all Farm Tours: calendared public farm tours, private group farm tours, and private birthday party tours. Coordinate booking, scheduling, set-up and take down of all rentals.
  • Make punctual follow-up calls and e-mail responses to Farm Tour and Picnic inquiries and provide all information.
  • Work closely with the Program Administrator and Community and Guest Services Director to maintain Master Calendar
  • Host site visits for private events/meetings
  • Check in guests for overnight bookings and private events
  • Serve as a break relief for the front gatekeeper
  • Provide group/guest care during their stay, supervise group’s departure and complete after rental clean-up.
  • Administrative tasks including processing cash, checks and credit card transactions, internal record keeping of all rentals and maintenance of Hidden Villa's internal facility use calendar (part of the Hidden Villa Hub).
  • Deliver farm tours as necessary (if Guide is needed).
  • Develop new curriculum for Tours; revise and update existing Farm Tour Manual.

Special Events

  • Support weekend special events such as: community celebrations and event rentals such as weddings and other life celebrations. Providing excellent customer service to all our guests.
  • Other duties as assigned

Desired Experience/ Qualifications

  • Ability to exercise judgment in a position of responsibility and to work, at times, without direct supervision.
  • Experience and comfort working with all ages of children and families, especially in outdoor education.
  • Experience with program evaluation is a plus.
  • Experience working with scheduling, training and retention of volunteers.
  • Experience presenting in front of groups.
  • Solid communication, customer service, and phone skills
  • Experience with or passion for learning and teaching about sustainable farming, farm animals, gardens, science, and nature.
  • Proficient with google suite
  • Valid California driver’s license, free of any major infractions.
  • Must be able to lift 25 pounds and be comfortable entering pens with farm animals.

Terms of Employment

This is a non-exempt positions eligible for benefits. This position is scheduled for 32 hours/week and weekends are required; 8:30am – 5:00pm.

Pay rate $21.00-$23.32/hour (Depending on experience)

Hidden Villa provides a benefit package that includes vacation and sick leave, medical, dental, acupuncture/chiropractic and retirement benefits.

Documentation establishing your right to work in the United States is required. All applicants will be required to do Live Scan fingerprinting before hire. Hidden Villa is a non-smoking environment. 

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How to Apply

Please send your resume with a cover letter to [email protected].

Hidden Villa is committed to diversity in our workplace and our programs. We do not discriminate on the basis of any protected class.