Hidden Villa will be closed on August 27 & 28.

Community and Guest Services Coordinator

Description

The Community and Guest Services Coordinator is responsible for coordinating Hidden Villa’s weekend farm tours and tour guide volunteers, supporting recruitment and retention of volunteers for various Hidden Villa programs. This position assists with picnic site and facility rentals, selected special events, and general guest services team support including communications and logistics.

About the Position

Position Title: Community and Guest Services Coordinator

Reports to: Community and Guest Services Director

Exempt/Non-Exempt: Non-exempt

When you work for Hidden Villa, you become a part of something BIG: a nonprofit organization with over 60 years of service delivery bringing diverse people together to learn and grow towards a sustainable, healthy, and just future for all. Founded in 1960, Hidden Villa empowers young people with the skills, experience, and tools to build solutions for climate change, food security, and inclusive society.

All voices are needed at Hidden Villa. We want our team to reflect the diversity of our community builders and participants. We seek employees for all backgrounds and life experiences to join our staff. People who identify as Black, Indigenous, and People of Color (BIPOC), People with Disabilities, People from LGBTQ+ communities are all encouraged to apply for our open positions. Our vision, in part, is for a fair and equitable workplace, where diversity is celebrated and can truly flourish. We recognize we have a ways to go and a lot to learn.

Key Responsibilities

Weekend Programs

  • Develop and present farm and nature-based activities to groups of children, families and adults
  • Help train and coordinate the Program’s intern instructors on best practices of directed inquiry-based learning, group management of children, and curriculum
  • Help train and coordinate interns & volunteer instructor’s program evaluation strategies
  • Provide on-going support for volunteer instructors in group management and curriculum
  • Handle marketing efforts, registration and communications with registered families

Volunteer Program

  • Be responsible for recruitment, training, scheduling, and retention support of all weekend volunteers, including Volunteer Farm Tour Guides and Ambassadors.
  • Follow up on volunteer applications; evaluate volunteer fit, schedule “shadows” and training.
  • Provide tracking and annual reporting on volunteer hours.
  • Write and send regular emails to volunteers. Collaborate with staff to write regular “What’s Happening on the Farm'' news and upcoming shift schedules
  • Organize volunteer gatherings, arranging for enrichment activities and speakers and refreshments.

Weekend Farm Tour and Rental Bookings

  • Coordinate booking, scheduling, and staffing of all Farm Tours: calendared public farm tours, private group farm tours, and private birthday party tours. Coordinate booking, scheduling, set-up and take down of all rentals.
  • Make punctual follow-up calls and e-mail responses to Farm Tour and Picnic inquiries and provide all information.
  • Work closely with the Program Administrator and Community and Guest Services Director to maintain the master calendar
  • Host site visits for private events/meetings
  • Check-in guests for overnight bookings and private events
  • Serve as a break relief for the front gatekeeper
  • Provide group/guest care during their stay, supervise group’s departure and complete after rental clean-up.
  • Administrative tasks including processing cash, checks and credit card transactions, internal record keeping of all rentals and maintenance of Hidden Villa's internal facility use calendar (part of the Hidden Villa Hub).
  • Deliver farm tours as necessary (if Guide is needed).
  • Develop new curriculum for Tours; revise and update existing Farm Tour Manual.

Special Events

  • Support weekend special events such as: community celebrations and event rentals such as weddings and other life celebrations. Provide excellent customer service to all our guests.
  • Other duties as assigned

Candidate Qualifications

  • Ability to exercise judgment in a position of responsibility and to work, at times, without direct supervision.
  • Experience and comfort working with all ages of children and families, especially in outdoor education.
  • Experience with program evaluation is a plus.
  • Experience working with scheduling, training and retention of volunteers.
  • Experience presenting in front of groups.
  • Solid communication, customer service, and phone skills
  • Experience with or passion for learning and teaching about sustainable farming, farm animals, gardens, science, and nature.
  • Proficient with google suite
  • Valid California driver’s license, free of any major infractions.
  • Must be able to lift 25 pounds and be comfortable entering pens with farm animals.

Terms of Employment

This is a non-exempt position eligible for benefits, including health insurance and paid time off. This position is scheduled for 40 hours/week working 8:30 am – 5:30 pm Wednesday through Sunday. The pay rate for this position is $26.00 per hour. Documentation establishing your right to work in the United States is required. All applicants will be required to do Live Scan fingerprinting before hire. Hidden Villa is a non-smoking environment.

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How to Apply

Please send your resume with a cover letter to [email protected].